We take great pride in the level of service we offer our customers and work hard to offer a tailor made service that meets their specific needs.
When we meet prospective new clients we discuss their requirements in detail establishing:-
• What cleaning service they require
• What is the most convenient time for the cleaners to work at their premises?
• Detailed plans of the cleaning required on a daily, weekly, monthly basis
• Any additional services required on a periodic basis
• Does the client want Fresh and Clean to provide the consumables?
Once we have this information we are then able to provide a clear and detailed quotation reflecting our professional cleaning schedule for each individual customer.
Once we start working with a customer we provide dedicated cleaners to work in their offices. We also make sure our staff work closely with our supervisors when they first start so that they are familiar with the cleaning schedule and adhere to it. Our supervisors visit staff on the client’s premises on a regular basis. This allows them to check the standard of cleaning and ensure that both the client and the staff are happy with the service we are providing.
We always welcome feedback from our customers on the service we provide and we are constantly trying to improve it. A measure of our success is the number of customers who we have been working with for many years. For client testimonials, click here.